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Home►Return Policy & Terms

Return Policy

If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise.

Return Policy for broken or defective items

We will replace products found to be broken or defective at no cost to you. please contact us immediately. Products no longer part of our current product line will have to be returned to the original manufacturer. All manufacturer warranty terms and restrictions apply. Please supply as much of the original packaging as possible.

Return Policy for non-defective, non-broken items

Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.

To return an item, please follow the steps below:

1. Contact customer service using the Form below to receive an RMA # (Return Authorization Number). Note: All returns must have an RMA to get processed.
2. Carefully repackage and double-box the merchandise and clearly mark the RMA on the outside package.
3. Include a copy of your invoice in your shipment.
4. Ship returns to the address provided by us with a tracking number (recommended for your protection).

Non-defective merchandise must meet the following conditions to qualify for return acceptance.

1. Merchandise must be in its original minimum inner pack quantity as shipped. Broken quantity inner packs are not returnable.

2. Sample items are not returnable.

3. Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.

Returns which do not meet the conditions described in this return policy will be charged a restocking fee that can vary from 40% to 60% of the purchase price or returned to the customer at the customer's expense.

After 30 days of purchase, all sales are final. All applicable product warrantees, still apply. There are no returns on catalogs or imprinted items.

1st eMart may periodically update this policy in efforts to improve our customer services. We will keep you informed of any changes to our policy by posting those changes on this website.

Terms of Use

You understand and agree that the owner of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses, resulting from the use or the inability to use the product(s) or any misuse of the product(s) in a manner not in accordance with their intended use.

The owner of this site shall not be responsible for the delay of shipment which may be caused by the carriers, or due to the shortage of stocks. We do not guarantee the inventory information is 100% accurate. Product stocking status may change between the dates we update the website, which is about once or twice a week. So if you want to post our products for auctions, please check with us to make sure the item has plenty in stock before you list it on the Auction site.

Use the form below to contact us: