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For your convenience, we have assembled a list of Frequently Asked Questions below. If you do not see the answer you are looking for, please email us with your inquiry. What benefits will I get to register with 1st eMart? By creating an account with us, you can periodically receive our promotional coupons, product updates and other special offers. You will be able to shop faster, and keep track of your orders. How can I access and edit my Account Profile? You are able to review and edit your Account Profile from our website at any time. If you have already registered with us, go to My Account page and Login to access or update your account information. Back to topOur products are organized as main categories, such as Home Décor, Garden Décor, Gifts, Collectibles, Inspirations, and more. Every main category has its own subcategories. You can browse our categories on the left side panel. You can also click on the Products tab on the top to see all the categories and subcategories. If you already know what you are looking for, you can Search the product by Keywords. Or, if you have the item number from our catalog, you can search by SKU number. You can also search by the price range, using our build in search engine. Back to top Our discount retail business is conducted via our web site and catalogs. The easiest way is to order online, simply add items to your shopping cart, and follow the simple steps to check out.You can also fax your order form and payment information to (936)-568-9888. Currently we don’t provide phone orders. By minimizing our overhead costs and maximizing our business efficiency, we are able to offer large savings to our customers. Back to topWe accept all major Credit Cards: Visa, MasterCard, Discover, American Express, and Debit Cards with Visa/MasterCard logo; we also accept PayPal, Checks or Money Orders. PayPal accounts MUST be verified PayPal accounts or your order will not ship. Pending PayPal payments may be delayed until the payment clears.If you'd like to pay via Check or Money Order, please mail your Check or Money Order to the following address:
1st eMart We will process your order once we get your payment. Please note, if the bank returns your Check payment for any reason, you will be subject to a $25 service charge per returned check. For security reason, we temporally stop accepting eCheck online. If you really need to pay by eCheck, send us an email with your Check #, Bank Routing #, Account #, Name & Address on the account, and the Account Type. But please note that, we need to wait till your eCheck payment go through before we ship out your order. It usually takes about 7 business days. If you want to receive your order sooner, please pay by Credit Card or PayPal, so we can process your order within 1-2 business days. Orders shipping to TX and CA have 8.25% Sales Tax added; there is no sales tax for other states. Back to topYes. We guarantee that all of our products will be free from defect and will be as pictured and described on our website. If you receive a product that does not meet our guarantee, we will ship a free replacement at no cost to you or credit your account. Back to topYes, we dropship anywhere within the United States. There is no minimum order, and no extra charge for dropshipping. Shipping time varies depending on the delivery location, in general:
Orders are usually shipped within 1-2 business days of receiving your order. Back to topYes, insurance is included in the cost of our shipping rates. What do I do if an item is out of stock? We try to update our website to reflect the stock information as accurate as possible. The actual quantity in stock may vary slightly between the times of the updates. If an item is out-of-stock, we will contact you by email. The money paid for that item is credited to your account. You can apply that credit to your next order or request a refund. Refund requests are processed promptly. Most often, unless otherwise specified, an out-of-stock item is likely to be back in stock fairly soon and can be reordered at that time. Please note that we work hard to maintain a 95% in-stock rating (one of the highest in the industry). We'd love to be 100% in stock at all times, but things beyond our control prevent this, such as manufacturer delays, shipping delay to the warehouse due to weather conditions, high order volumes during holiday seasons, etc. The high demand products may come in or out of stock every day. We do not take back-orders. If an item is out of stock, you will need to re-order the item when it comes back in. Importance Notice to Auctioneers: Product stocking status may change between the dates we update the website, which is about once or twice a week. So if you want to post our products for auctions, please check with us to make sure the item has plenty in stock before you list it on the Auction site. Back to topNo, we only ship within the United States, including Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and Military APO/FPO addresses. Back to top While we can ship to a PO Box, we don't recommend it for the following reasons:
• No tracking information. PO Box deliveries must go by USPS. There is no tracking available on these shipments. A physical address will allow us to ship UPS and have highly accurate tracking. Your tracking number will be automatically emailed to you once your order has shipped. You can also track your order by clicking on the "Track Your Order" link on the top of the website. Enter your order number, which can be found on your printed receipt or on the confirmation email you received when you placed your order. Please allow 2-3 business days after placing your order for the tracking information to show. Please note that tracking information are only available for UPS ground orders and DHL Rush orders but not US Postal orders. For this reason, we recommend shipping to a physical street address (and not a PO Box) whenever possible. UPS Ground also does not ship to Alaska or Hawaii - those orders go via AirMail and will not have a tracking number. Back to topWhat does it mean by "May Require Additional Freight Charge?" You may notice that some large or heavy items say "May Require Additional Freight Charge" in the item description. These items are oversized or heavy and cost us more to ship. Usually these items cost 5% more of the merchandise values to ship. Rates are significantly higher for Rush shipments. Therefore, we encourage you to avoid using rush service and to have goods shipped to a physical address, to minimize shipping and handling costs. For example, DHL Rush shipping rate is 23% of the order total, with a minimum charge of $23 per order. Back to topSee the Return Policy on the Terms page.
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